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Privacy Policy

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, in order to improve the customer experience we collect the Internet Protocol (IP) address used to connect your computer to the Internet; e-mail address and password for login; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to particular pages, information about the interaction between pages and methods to navigate away from the page. We also collect personally identifiable information (including name, e-mail address, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

When you make a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address and e-mail address. Your personal information will only be used for the specific purposes mentioned above.


We collect this non-personal and personal information for the following purposes:

  • To provide and operate the Services;

  • To provide our users with ongoing technical support and assistance;

  • To contact our visitors and users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

  • To comply with applicable laws and regulations.


Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general applications, which store your data on secure servers behind a firewall.


All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by e-mail, telephone, text messages and post.


If you no longer wish us to process your data, please get in touch with us at support@greenier.ca or send us a letter to:
Greenier, 4287 rue Ernest-Gendreau,
Montreal, Quebec, H1X 3M5.

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We reserve the right to change this privacy policy at any time, so please check back frequently. Modifications and clarifications will take effect as soon as they are published on the website. If we make material changes to this policy, we will notify you here of the updated policy so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

Returns and Refunds Policy

Returns:

Our return period is 30 days to obtain a refund with a restocking fee. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.


To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.


Some situations allow only partial reimbursements (where applicable).

  • Any item that is not in its original condition, is damaged or missing parts for reasons not related to our error.

  • All items that are returned more than 30 days after receipt.

  • A 30% restocking fee will be deducted from the refund.

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Refunds:

Once we have received and verified your return, we will send you an email to confirm that we have received your returned item. Within a few days, your refund will be processed and a credit will automatically be issued to your credit card or original payment method. Refunds with receipts will be issued for the price paid at the time of purchase.
 

Exchange (where applicable):
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@greenier.ca and send your item back.
 

Any returns:

To return a product, you must mail the package to the address:

4287 rue Ernest-Gendreau, Montréal Québec CA H1X 3M5

Sustainable development policy

Greenier is committed to integrating the principles of sustainable development into every sphere of what we develop and deliver, to ensure sustainability and quality of life for the long-term beneficiaries who will be future generations. In the near future, this approach will yield tangible results

  • Strengthening economic development and local communities,

  • Reduce transportation, greenhouse gases, over-packaging and final waste,

  • Enriching a sense of belonging and pride in one's local and regional environment,

  • Preservation of natural environments and biodiversity.

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Guiding objectives:

  • Source products and services that meet sustainable development criteria.

  • Increase sourcing from social economy suppliers.

  • Promote the 3RV principle (Reduce, Reuse, Recycle, Recover).​

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